we will make every effort to provide you with hot fresh food that is cooked to order. however, wagamama cannot guarantee the food’s presentation or heat content after the elapsed pick up time. should you not receive items that have been charged or incorrect items, wagamama will glady refund you the full price of the items in question. every effort will be made to ensure you are satisfied with your order and should there be an issue with the quality of the food ordered, our team will investigate the issue(s) and make every effort to resolve the matter with you