what information does wagamama collect?

we collect information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. this data is always used as aggregated, non-personal information. wagamama utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. this aggregated information may be shared with wagamama and its affiliates for wagamama customers. we collect information, such as name, email address and phone from you if you purchase products on our website. no credit card details are stored. we maintain a record of your product interests and the purchases you make online. if you’ve just visited wagamama to search, we do not automatically collect any personal information

how does wagamama use my information?

when you make a purchase from wagamama, we use your personal information to process your order, send you emails to confirm your order or to contact you via phone or email if we have other questions regarding your order. when you place an order or save your information on line, we will use your email address to send you information about our products, services, and promotions and to help us learn more about your online shopping preferences. you always have the choice not to receive marketing information or calls we may also contact you, subject to the choices you have made, via email, or telephone, to conduct market research and learn more about how we can improve our product offerings

how is my information stored?

wagamama takes all reasonable steps to ensure the security of our system. wagamama allows you to access your information at any time, to keep it accurate and up to date. any information which we hold for you is stored on secure services that are protected in controlled facilities. in addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by wagamama. however, wagamama will not be held responsible for events arising from unauthorised access of your personal information. you can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the wagamama site for the purpose of purchasing. please notify us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security

does wagamama share my information with third parties?

from time to time wagamama uses third party providers to assist us in contacting our customers. however your information is never sold or used by third party advertising firms to contact you, other than with regards to wagamama products and services

what are cookies? how does wagamama use cookies?

a cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. a cookie may contain information, such as a unique user id that websites use to track the pages of the sites you have visited. we use cookies but do not store personally identifiable information in your cookie. we use cookies in order to improve your search and buying experience. cookies enable us to keep track of your search preferences and products selections as you use our site. you can refuse cookies by turning them off your browser. if you turn off cookies, we will not be able to track your order to enable you to purchase products from our site. nor will we be able to recognise you as a registered customer, which allows you to access your account information

is my information secure?

protecting your order information is important to us. wagamama uses ANZ eGate payment gateway to provide a secure environment for the authorisation of credit card transactions over the internet. confidential information including client credit card details are encrypted the moment they are transmitted from the clients browser to the banking network using industry standard ssl (secure sockets layer (ssl) technology) 128-bit encryption technology. a client’s credit card details are not stored anywhere on the internet and the only company who has access to this data is the merchants bank. the bank also sends confirmation information via the same encryption technology back to the clients browser. these secure processes provide clients with peace of mind when purchasing online. some browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at wagamama. to check the security of your connection, look at the lower left hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then ssl is active. you can also double check by looking at the url line of your browser. when accessing a secure server, the first characters of the site address will change from "http" to"https" if your browser or firewall doesn't support ssl you will not be able to connect to the server. this means you won't be able to mistakenly place an order through an unsecured connection. if you cannot access the secure server for any reason, please contact us

 what about links to other websites and services?

the wagamama website and its products may contain links to other sites. wagamama does not control the privacy policies or practices of these websites. you should review those policies before providing any personal information. wagamama is not responsible for the content or practices of any linked websites. we provide these links solely for the convenience and information of our visitors